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User with a blank in his name joined, although the server in running in online-mode

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Hello,
on our server we got a problem for which we do not know the possibility why it happened.
Today a user with a blank in front of his name joined the server, although the server is set to online-mode.
We could not ban him, because of course the plugin does not accept usernames with a blank.
How can this happen? Isn't it inpossible to have a blank in the username, if it is a premium account?

That's what was in the BungeeCord-Log:
Code (text):
12:33:24 [Information] [ Marquez] <-> ServerConnector...
User with a blank in his name joined, although the server in running in online-mode

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